All our products are delivered with an accompanying invoice or a receipt, if one of these documents is not present in the package that arrives, please inform us with the utmost urgency of the absence of this document.
Proof of purchase is essential to be able to take advantage of the guarantee.
LA TAVERNA DEL PECORINO / www.tavernadelpecorino.it states that the conditions of commercial guarantee provided, whatever they are, are without prejudice to the consumer rights established by the LEGISLATIVE DECREE 2 February 2002, n.24.
If any problems arise with our food products, we advise you to contact our expert Matteo 329 865 2763 by telephone with whom we will evaluate whether to send the products to our office for the verification of product defects.
When the customer decides to return the goods to us, he must be aware that:
- If the defect (in the production) of the product is found, a new one will be immediately sent (shipping and collection costs in this case are at our expense, LA TAVERNA DEL PECORINO)
- if it is determined that the product is not defective, but only ruined by the customer or poorly maintained, the product will be sent back in the best conditions if possible (the costs of collection and shipping will be charged to the CUSTOMER)
For the withdrawal of the product to be verified, it is necessary to have a written request by email to be sent to the email address email@example.com
The email should include the following information:
- name on the order
- telephone number
- hours in the package can be collected
- note (additional information and details)